Refund and Returns Policy
Refund and Returns Policy
Our refund and returns policy is valid for 30 days from the date of purchase. After this period, we are unable to offer a full refund or exchange.
To qualify for a return, the item must be unused, in the same condition as when it was received, and in its original packaging.
Once we receive and inspect your returned item, we will send you an email confirming receipt. We will also notify you whether your refund has been approved or declined.
If your refund is approved, it will be processed and a credit will be applied automatically to your original method of payment. Please allow a reasonable number of business days for the credit to appear.
Late or Missing Refunds
If you have not yet received your refund, please first check your bank account or credit card statement.
Next, contact your credit card issuer, as processing times can vary.
Then contact your bank, as there may be additional processing delays before the refund is posted.
If you have completed these steps and still have not received your refund, please contact us for further assistance at {[email protected]}.
Sale items.
Exchanges
We only replace items if they are defective or poor quality. If you need to exchange it for the same item, send us an email at [email protected]
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping Returns
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {[email protected]} for questions related to refunds and returns.
